E-Books FAQ

What is an eBook?
EBook is short for electronic book, a digital version of a print book. K5MTR's eBooks are available as PDFs and may be read on either a PC or a Mac.

How do I get my eBook order?
After you place an order you will be automatically redirected to the download page. If you are not redirected to the download page please contact us immediately. We will investigate to make sure your order was successfully placed. If it was, we will resend the download link or send your order via an email attachment. To download your eBook:

  1. Click on the download link.
  2. Save your eBook to a safe place on your hard drive.
  3. Launch Adobe Reader and open your eBook.
  4. Save the email with your download link. You may download the item up to a maximum of 9 times.

NOTE: To download and view your eBook, you need to have the current version of Adobe Reader installed on your computer. If you don't have Adobe Reader you can download it free of charge from www.adobe.com. If you have an iPad download a pdf reader from the App Store (e.g. GoodReader), then follow the directions for that specific PDF reader.

What type of license do I need?
The eBooks on our website are available with either a Single User License, Multiple User License or District User License.

What are the terms of a Single User License?
- Use by one teacher with up to 40 students per year - no yearly renewal fee.
- EBooks can be downloaded on both home and school computer or other devices (maximum of 9 downloads).
EBooks cannot be shared with other teachers or uploaded to any locations accessible to the public.

What are the terms of a Multiple User License?
- Unlimited use of the eBook(s) by all teachers in one school site - no yearly renewal fee.
- EBooks may be loaded onto a secure, shared network drive or individual stand-alone computers.
EBooks cannot be shared with other schools or districts, or uploaded to any locations accessible to the public.

What are the terms of a District User License?
- Unlimited use of the eBook(s) by all teachers in one school district - no yearly renewal fee.
- EBooks may be loaded onto a secure, shared network drive or individual stand-alone computers.
- EBooks cannot be shared with other districts or uploaded to any locations accessible to the public.

How do I order a Single User License?
Single User Licenses are available via our website with use of a credit card. We do not accept Purchase Orders for Single User Licenses.

How do I order a Multiple User License or District User License?
If you require a W9, or Tax ID number, please see this document.
Multiple User Licenses may be purchased online with a credit card, by emailing or mailing a Purchase Order, or by mailing a school check. District User Licenses may be purchased by emailing or mailing a Purchase Order.
*Please note that Multiple User Licenses ordered with a Purchase Order incur a processing cost. To avoid processing costs order Multiple User License items online.
Using a credit card: Visit the eBooks page on our website and click on the eBook cover to go to the Sales Page. Scroll down to the page to add the item to your Shopping Cart.
Using a Purchase Order: Complete an Order Form and email or mail it with your Purchase Order. Be sure to include the email address of the contact person you would like the eBooks emailed to as without this information we are unable to process your order.
Using a school check: Complete an Order Form and mail it with your check. Once we receive and process your check the eBooks will be emailed to the contact person named on the Order Form.

Do licenses have a yearly renewal fee?
There is no yearly renewal fee. Single User, Multiple User and District User Licenses have no expiration date.


I am unable to place an order online. What can I do?
If you are having trouble ordering form a work computer you could be experiencing a problem due to firewalls. Some school computers block Internet transactions to protect their networks. If you have this problem you may need to place your order from a non-school computer.

When I try to submit an order I get a message saying "Declined - 10554-This transaction cannot be processed."

The address you are inserting does not match the address on your credit card billing statement. The Address Verification System (AVS) is a security system set up by banks. If your address and name do not completely match, your transaction will be declined.

I have downloaded the file but am having trouble opening it. What can I do?
1. All eBooks are in PDF format and should be opened with a PDF reader such as Adobe Reader. Make sure that you are trying to open the file with a PDF reader and not as a Word document.

2. Verify that you have a current version of Adobe Reader by opening Adobe from your desktop or start menu, clicking on help, and then About Acrobat Reader. If you have a version of Adobe Reader less then 10.0, we recommend you download a FREE update to your reader from Adobe's website. If you have downloaded a current version of Adobe Reader and continue to experience technical difficulties please email us so that we can work with you to resolve any issues. We will need the email address that you used to purchase the item, the name of the item and a brief explanation of your problem.

I downloaded the file but when I open it the print is blurry. What can I do?
Make sure that you have the most recent version of Adobe Reader installed on your computer. Then, open the file with Adobe Reader. On a MAC, make sure you open the file with Adobe Reader and not in Mac Preview.

I cannot save or print the file on my Mac. What can I do?
You have the file open in Preview mode instead of Adobe Reader. Open the file in Adobe Reader and you will be able to save and print it.

What if I lose my eBook?
Please remember to back up your eBooks (on another computer, backup hard drive, or a web-hosted 'cloud storage site'). If you did not back up your eBook, and the file was purchased within the last 12 months, contact us with your purchase details. Please note that we are unable to reissue eBooks that were purchased more than 12 months ago.

I printed some of the Math Journal task labels at school on Avery 5160 labels and they printed perfectly. I just tried to print a few of the same pages on my home printer and they are slightly misaligned. How can I fix this?

  1. Verify that you have a current version of Adobe Acrobat Reader. To determine the version of Adobe Acrobat, open Adobe from your desktop or start menu, click on help, and then About Acrobat Reader. If you have a version of Adobe Reader less than 10.0, we recommend you download a FREE update to your reader from the Adobe Reader download page on Adobe's website. 
  2. Make sure that you are inserting the labels the right way. Rotating them 180 degrees will cause misalignment.
  3. When in the Preview Labels screen click the Print icon.
  4. Under Page Handling make sure Page Scaling is set to None and Auto-Rotate and Center is not selected.
  5. Click OK.
    N.B Some users have reported that setting Page Scaling to None and selecting Auto-Rotate and
    Center
    worked for their printer so you may want to try both settings to see which works best for your printer.
  6. Depending on your printer, you may also need to change the printer settings to label  to accommodate the label sheets.

Do the Math Journal eBooks contain answer keys?
Some of our journal tasks are open ended and have multiple solutions. Others have only one solution but can be solved using multiple strategies. We encourage you to take a step back and allow students to take ownership of math journal sessions by sharing their solutions and various strategies at the conclusion of each math journal session. As a class the students should decide on the correct answer/s after everyone has had the opportunity to share their conjectures. This looks very different from a more traditional classroom in which the teacher (as the holder of all answers) shows and tells students the solution to a problem using his/her preferred strategy. You will be pleasantly surprised at how much your students can teach each other (and you may even learn some new strategies yourself!).

Although no answer keys are provided, student work samples showing solutions to some tasks can be seen in our Math Journal Gallery. If you would like to submit some of your students' work samples for the Math Gallery please forward them with your school and class details using the email address on our Contact page. These details will be included in the Math Journal Gallery.

What is your refund policy?
All digital product sales are final, and no refunds are available. K5MTR may in its sole discretion make certain exceptions to this policy on a case by case basis (e.g. if a digital file is defective). Refunds may be issued in the form of store credit. As a buyer, it is your responsibility to determine that you have the appropriate hardware/software to make use of digital files and that the file format is appropriate for your needs. Please take the time to read the product description before purchasing. If you have questions about a product please contact us before purchase.

How do I get help if I have a problem ordering or downloading an eBook?
If your question has not been answered in our Frequently Asked Questions section, please email us at orders@k-5mtr.com. We will respond to your questions within 48 hours.


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